Zendesk

AI Inside Your
Zendesk Sidebar

SideBlend connects to Zendesk so you can search tickets, draft replies, update records, and resolve issues faster — all from your Chrome sidebar without navigating the full UI.

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What SideBlend Does in Zendesk

🎫
Ticket Search
Find any support ticket, request, or customer record in Zendesk instantly using natural language.
✍️
AI Reply Drafting
Generate empathetic, on-brand customer responses pre-loaded with ticket context in seconds.
✏️
Ticket Updates
Update ticket status, priority, tags, and assignees directly from the sidebar without opening Zendesk.
📊
Queue Intelligence
Ask questions about your support queue, SLA breaches, and open tickets in plain English.
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Customer Context
See full customer history and previous interactions alongside any ticket for richer support.
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Multi-Model AI
Switch between GPT-4o, Claude, and Gemini depending on the tone and complexity of each reply.
CUSTOM BLEND

Ready for Zendesk?

SideBlend for Zendesk is in active development. Join the waitlist and we’ll reach out as soon as it’s ready — or tell us about your support setup and we’ll scope a Custom Blend just for your team.

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